Everything worth knowing about how a Run works, what it finds, and where it doesn’t earn its keep. Work through it top to bottom, or jump to a section.
Too small for research. Too small for A/B testing. Too important to guess. That’s what Prior.Run is for.
Every consumer team has two ways to learn what customers think.
Both have a floor. Below it, the evidence costs more than the change is worth, so the page ships on whatever the team caught clicking through it the night before.
And most of what goes wrong on a page isn’t a matter of opinion. A promo code that wipes the address. An email code that won’t paste. A delivery date you only see after you pay. Somebody just has to go through it before your customers do.
Pins come sorted: fix first, worth fixing, small, and keep — the things that already work, so nobody “fixes” them.
[ what it replaces ]
[ what it doesn’t replace ]
A/B tests tell you which. Never why. And they need traffic, so the worse version sits in front of real customers for weeks while you wait.
Studies answer why beautifully — and cost three weeks. Worth it for a new product, absurd for a change to the shipping step.
QA checks that the page does what the ticket says. It doesn’t ask whether a person understands it. A button can work perfectly and still look switched off.
A Run takes under an hour, before a single customer sees the page. It clears the bar for the changes none of the others can profitably touch.
[ three questions ]
If you answered yes, yes and yes — that’s your answer.
Don’t trust it. Check it.
Every finding is pinned to the exact spot it’s about. Open the page, look where the pin is, and you’ll know in seconds whether it’s right. Nothing in the report asks you to take a number on faith.
The best first run is a page you already know has a problem — the form support keeps hearing about, the step where people drop off. See if it finds it.
What it holds itself to
[ good at ]
[ bad at ]
For online stores
For software
For design and growth
A link. No code to install, no access to your analytics, nothing to set up on your site.
If the page is behind a login, sign in once in a browser window we open for you. We keep you signed in for the Run, and never keep your password.
Pick a ready-to-go audience, or build one from your own customers. The audience tells your panel who the page is for — a first-time buyer and a returning customer trip over different things.
Your first Run is free. After that, see the plans.
[ end of file ]
Start with a page you already know has a problem. See if it finds it.